Quotations are valid for 28 days from the date of issue. If undeclared furniture and belongings are added to the move after receiving your quote, or if more time, vans or personnel are required than originally quoted, further costs will be added.
Customers should be ready and packed to move for the time scheduled, unless we have already agreed to do a pack-and-move on the day. Specific agreed start times apply to removals booked in the morning. Removals booked for the afternoon will have an estimated time. We try our best to stick to the scheduled time provided, however every removal is different which can result in delays. Our team will keep you informed on the day of removal. There will be no deduction of cost if we are later than our estimated time of arrival.
Removals charged by time start from when the van arrives until the last item has been unloaded or when all customers’ requirements have been fulfilled, plus the drive time back to the office (+30 mins). Jobs outside of Peterborough will have the drive time charged from leaving the office to returning to the office, plus fuel, unless a set price has been agreed. Please be aware that even though we will do our best to estimate job lengths, jobs may take longer than estimated. Moves will be charged for the time that they actually take to complete. Due to the nature of removals, there are many factors that can increase job length that are out of our control.
We will aim to complete each job to a high standard. We will put all furniture where the customer desires as long as it is reasonable and safe to do so. We will stack boxes where needed; if there is not enough floor space, we may need to stack boxes higher than normal to get everything into the property. It is the customer’s responsibility to make sure their furniture fits into the new location and is in a good state of repair to move without damage. If customers’ furniture will not fit into the new property, additional costs may be incurred in the transportation to another location.
We can disconnect and reconnect washing machines, dishwashers and fridges as long as there is space to do so. We do not remove kitchen worktops or carry out any carpentry required for kitchen appliances to fit in the new property. If the correct taps are not available or working, it is the customer’s responsibility to arrange repairs. We cannot disconnect gas cookers, light fittings or electrical appliances that are hard-wired into the wall. Any furniture or fixtures screwed to the wall, such as TV wall mounts, curtains and rails, shelving, light fittings and anything similar, should be ready and disconnected by the customer prior to the move.
It is the customer’s responsibility to disconnect and reconnect any TVs, stereos, computers or other electrical equipment. All furniture building/disconnecting services must be agreed prior to the move. If we have to move white goods and/or any furniture left behind by the previous tenants in your new property, additional charges may be incurred. We can move pianos only from ground floor to ground floor. We can take furniture out of a window if required, but we do not take responsibility for any damages caused by doing so.
We can dismantle and rebuild furniture as long as it is designed to do so and is in a condition that allows this, and only if agreed prior to the move. Please note: flat-pack furniture is not designed to be taken apart and rebuilt many times. Even the most experienced and careful of hands cannot prevent cheap woodchip from chipping or connecting dowels from failing. We will not be liable for woodchip or dowels failing during disassembly or reassembly. Flat-pack furniture may lose original rigidity even when correctly rebuilt; we are not responsible if rebuilt furniture loses its original rigidity.
Some furniture may have been glued or nailed and may not be designed to be taken apart without damage. We will not be liable for damage to furniture that has been glued or nailed together when taking it apart. Custom-made furniture and old furniture are often not made to be disassembled. We can try to do this if requested by the customer, however we will not take responsibility for any damage. We will not be liable for any damage to furniture that is rotten, mouldy, or otherwise not in a condition to be taken apart.
We accept no responsibility for damage or breakage to items that have not been packed or protected by adequate means. Boxes that are not sealed and correctly padded may cause damage, so please make sure boxes are not overloaded and are correctly sealed. It is the customer’s responsibility to ensure that items will fit in the new premises. TVs, audio equipment and other electrical items must be correctly packaged in a protected box. Electrical equipment that is not boxed is moved at the customer’s own risk.
Fridges and freezers must be unplugged and emptied for a minimum of 6 hours prior to removal. It is the customer’s responsibility to check everything in the house, flat or storage has been loaded into our vans before leaving the property. The customer should remain on site throughout the removal unless agreed otherwise in advance. There should be reasonable access in and out of the property.
Waste of any kind will not be tolerated in the working environment. We reserve the right to cancel the booking if the working environment is a risk to our workers and their health.
Dangerous chemicals or hazardous substances, toxic waste, paint tins, gas bottles, live animals, firearms, drugs or any other illegal goods.
All our employees are fit and will require a minimum of breaks. UK law requires that workers have the right to a minimum of one uninterrupted 20-minute rest break during their working day. This could be a tea or lunch break.
We can provisionally book you in so we can easily access your information and move your moving date around if needed. A provisional booking is not a confirmed booking. We will do our best to advise if availability is running out for a provisionally booked date. A provisional booking is not a guaranteed booking.
Customers have the right to cancel. There is no fee for cancellation as long as we are given a minimum of 48 hours’ notice. If we arrive at the move without notice of cancellation, 50% of the total cost of the job will be charged to cover costs. We reserve the right to postpone or cancel your move due to extreme weather that could make driving conditions dangerous, such as heavy snowfall or ice.
We reserve the right to subcontract work which we have quoted for without notifying you. We use a small team of excellent subcontractors to help with workload. Subcontractors are carefully selected, meet our high standards of professional work and follow our code of conduct.
Insurance is included with all our moves. Our vans have goods-in-transit insurance up to £10,000. Subcontracted vans have goods-in-transit up to £10,000. This protects your goods while being transported. We will pay a maximum of £100 per item that is damaged. Damaged items must be reported to us no later than 7 days after moving, in writing. If an item is lost, we will look to replace the item like-for-like or refund the value from your bill. If extra insurance is required, please check your home insurance.
Cash, jewellery, live animals, fish, reptiles, plants, precious stones and metals, deeds, bonds, stamps, theft of items, loss of data on a computer or any storage device, fire damage, water damage, weather damage. We will not be liable for mechanical or electrical faults unless there is evidence of impact damage.
Any damage from a storage unit (e.g. leaking water, dust damage, infestation, or any other damage from being stored) should be taken up with the storage company. When moving to storage it is advised that you are present to confirm the state of your goods on arrival. We must be notified of any damage before the items are left in storage. We take responsibility in the moving of your goods, but once they are in storage our responsibility ends. We cannot supply blankets for storage. Some storage containers are dirty, and we cannot accept responsibility for dirt caused by the storage unit. We advise you to buy a mattress cover from the storage company and ensure adequate protection for your goods once they have left the care of the removal van. If you use another company to move you out of storage, we cannot accept any damage they may cause.
Our insurance does not cover damage to customer’s property. Normal house insurance should cover this in the unlikely event of accidental damage to your property.
We are covered up to five million pounds.
We require payment no later than 7 days after completion of the job. We will send an invoice which can be paid by online banking, debit/credit card or cash. Please be aware there is a 1.4% + £0.20 transaction fee on all card payments. Jobs outside of Peterborough require payment prior to removal.
Sometimes we cannot access the property to start our work due to the current owners living there or still moving out. Once they have fully completed, we can start our job. If we need to wait for the keys for the new property, an hourly fee will be added to your invoice. This will be discussed upon enquiry with our team.
A fee is required to secure a date for your move. We can rearrange the date with prior notice provided and if the date you require is available. If we cannot accommodate the new date, no refund will be issued but potential dates will be offered.
We can provide carpet protection from dirt at extra cost. Please request this upon booking.